Online Banking Update and Upgrade Coming on April 20, 2023

ONLINE BANKING FAQ’S

GO LIVE DATE: APRIL 20^TH @12PM CST

-         ONLINE BANKING/APP DOWNTIME: APRIL 19^TH @ 4PM CST TO APRIL 20^TH @ 12PMCST

-         BILL PAY DOWNTIME: APRIL 18^TH 3PM CST TO APRIL 20^TH

LOG-IN INFORMATION: Online and App Log in is same information.

-         AT FIRST LOGIN THE USER ID IS THEIR PREVIOUS ONLINE BANKING LOGIN ID AND THE PASSWORD IS THE LAST 6 OF THE PRIMARY ACCOUNT HOLDERS SSN.

-         IF A MEMBER IS TRYING TO USE A PREVIOUSLY BOOKMARKED PAGE, THEY WILL NEED TO GO TO OUR WEBSITE TO ACCESS THE NEW LOGIN PAGE AND BOOKMARK THE NEW SITE URL.

-         WHEN A MEMBER IS PROMPTED TO ENTER “CURRENT PASSWORD” AT PASSWORD CHANGE IT WILL BE LAST 6 OF SSN AT FIRST TIME LOG IN. THEN THEY WILL MAKE THEIR OWN PASSWORD.

APP INFORMATION: Online and App Log in is same information

-         IF A MEMBER IS USING A TABLET, THEY NEED TO DOWNLOAD OUR NEW TABLET APP TO ACCESS ALL FEATURES OF OUR NEW ONLINE BANKING.

-         MEMBERS WILL NOT NEED TO DELETE AND REDOWNLOAD APP.

BILLPAY INFORMATION:

-         ALL BILL PAY INFORMATION WILL TRANSFER OVER.

-         ANY PRESCHEDULED BILL PAY ITEMS WILL PROCESS DURING DOWNTIME.

E-STATEMENTINFORMATION:

-         MEMBERS WILL HAVE TO RE-ENROLL IN ESTATEMENTS. TO DO THIS: CLICK ON A SHARE ON THE ACCOUNTS TAB (CHECKING OR SAVINGS)--CLICK ONLINE STATEMENTS ON THE RIGHT HANDSIDE--ACCEPT TERMS--ENTER EMAIL ADDRESS--STATEMENTS WILL SHOW.

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